Refund and Returns Policy
Last updated: June 4, 2026
At Real Deal Eyewear, your satisfaction is important to us. Please read our return and refund policy carefully before making a purchase.
Return Window
We accept return requests within 30 days of the delivery date. Returns requested after 30 days may not be accepted.
To be eligible for a return, items must be unused, unworn, in their original packaging, and in the same condition as received.
Non-Returnable Items
The following items are not eligible for return:
Items that have been worn or used
Items with removed tags or damaged original packaging
Items returned without prior approval
Final sale or clearance items
Items damaged due to misuse, neglect, or improper handling after delivery
How to Start a Return
To start a return, please contact us at support@realdealeyewear.com with:
Your order number
The reason for the return
Photos of the item if it arrived damaged, defective, or incorrect
We typically respond within 1–2 business days with return instructions.
Please do not send items back without contacting us first. Returns sent without approval may not be accepted.
Return Shipping
Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.
Original shipping costs, if any, are non-refundable unless the return is due to our error, a defective item, or an incorrect item received.
Damaged, Defective, or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery at support@realdealeyewear.com.
Please include your order number and clear photos of the item and packaging. If approved, we will arrange a replacement or refund at no additional cost.
Refund Process
Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.
If approved, your refund will be processed to your original payment method within 5–10 business days after inspection.
Exchanges
We do not process direct exchanges.
If you need a different item, please return your original order for a refund and place a new order.
Late or Missing Refunds
If you have not received your refund after 10 business days from the date it was approved, first check your bank account again and contact your credit card company or bank, as processing times may vary.
If you still have not received your refund, contact us at support@realdealeyewear.com.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible at support@realdealeyewear.com.
We cannot guarantee cancellations once an order has been processed, shipped, or submitted to a fulfillment partner.
Contact Us
For return or refund questions, contact:
Real Deal Eyewear
Email: support@realdealeyewear.com
Website: https://realdealeyewear.com